Pricing Disclosure & Complaint Procedure
Pricing Disclosures (NSW)
The following list outlines the services we offer at Budget Cremation and the corresponding price where collection of the deceased and cremation is in NSW. All listed costs are inclusive of GST where applicable.
| Required Items | Cost |
|---|---|
| Arrangement / Professional Fee | |
| The professional fee covers the management of the funeral or cremation, including all administrative and legal requirements and guidance through the arrangement. Additional charges apply if an external venue is hired. | |
|
No Service No Attendance (Direct Cremation)
Budget Cremations offers a discounted Arrangement / Professional Fee compared to the equivalent offering from Willed Funerals as Budget Cremations requires customers to complete the required paperwork electronically and with limited assistance from the funeral arranger. | $860 |
| Transportation | |
| Transport of the body from place of death or other location to mortuary and additionally, to service, cemetery or crematorium (both trips in a specialised transfer vehicle). | |
| Charges based on place of death or collection area being located in greater Sydney. Additional transportation fees may apply where the place of death or collection area is in NSW and outside of greater Sydney. Not all areas of NSW are serviced. | |
| Transfer - No Service No Attendance | $360 |
| Additional charge for transfer outside of business hours (inc. public holidays) | $250 |
| Mortuary Care | |
| Following initial transfer, the deceased is accommodated in our mortuary while the funeral service or cremation is arranged including the collection of various medical and legal permits and certificates. | |
| Before transfer to the service / cremation, the deceased is prepared which can include dressing in clothes provided. | |
| Note that (unless agreed otherwise), where payment has not been made in full prior to our scheduled cremation date and the deceased is otherwise ready to be cremated, you will incur additional holding costs at $88 per additional day until the outstanding amounts have been paid. Alternatively, where we are awaiting the return of paperwork from the applicant beyond 3 days of storage, you will incur an additional holding cost at $88 per additional day. | |
| Accommodation of deceased in mortuary - No Service No Attendance | $50 |
| Care and preparation of deceased - No Service No Attendance | $50 |
| Coffins | |
| Our least expensive coffin is a cardboard coffin. Additional fees will be charged for the oversized version of the coffin (or closest alternative) | |
| We offer a range of coffins between $135 and $1,100 | From $135 |
| Optional Items | Cost |
| Dressing (clothing to be delivered to our mortuary) - No Service No Attendance | $400 |
| Return of ashes in a cremation urn (via registered post across Australia). Alternatively, ashes may be collected from the crematorium following prior authorisation and via appointment | $50 |
| Disbursements | Cost |
|
Crematorium fees Crematorium fees vary across different facilities. $565 represents our lowest cost options of McArthur Grange Crematorium, Smeaton Grange, NSW. | From $565 |
| Death certificate (supplied by Births, Deaths and Marriages) | $60 |
|
Cremation certificate Fees can vary based on specific doctor’s rates - the amount listed is an estimate only. | Estimated at $220 |
| Funeral Packages (Least Expensive Packages Offered) | Cost |
| Direct Cremation (No Service, No Attendance) | $1,695 |
| This package includes a cardboard coffin and a funeral service in a designated venue or chapel in greater Sydney. | |
| Package also includes transport from the location of death or other location (both) within greater Sydney; care, preparation and dressing of the body prior to cremation (clothing to be delivered to our mortuary); collection of all medical and government documentation; transportation to the crematorium; return of ashes in a cremation urn via registered post across Australia and lodgement of a death certificate application. | |
Other Disclosures (NSW)
-
We use external suppliers for mortuary services:
- Macarthur Grange Crematorium (Personal Services Australia)
- Independent Mortuary Services (Owned and operated by Fishbone Investments Pty Ltd)
-
We use external suppliers for cremation services:
- Macarthur Grange Crematorium (Fishbone Investments Pty Ltd)
- Macquarie Park Cemetery and Crematorium (Metropolitan Memorial Parks, a NSW Government Entity)
- Pinegrove Memorial Park (InvoCare Australia Pty Ltd)
- Rockwood Memorial Garden (InvoCare Australia Pty Ltd)
Pricing Disclosures (VIC)
The following list outlines the services we offer at Budget Cremation and the corresponding price where collection of the deceased is in VIC. All listed costs are inclusive of GST where applicable.
| Required Items | Cost |
|---|---|
| Arrangement / Professional Fee | |
| The professional fee covers the management of the funeral or cremation, including all administrative and legal requirements and guidance through the arrangement. Additional charges apply if an external venue is hired. | |
|
No Service No Attendance (Direct Cremation)
Budget Cremations offers a discounted Arrangement / Professional Fee compared to the equivalent offering from Willed Funerals as Budget Cremations requires customers to complete the required paperwork electronically and with limited assistance from the funeral arranger. | $610 |
| Transportation | |
| Transport of the body from place of death or other location to mortuary and additionally, to service, cemetery or crematorium (both trips in a specialised transfer vehicle). | |
| Charges based on place of death or collection area being located in greater Melbourne. Additional transportation fees may apply where the place of death or collection area is in VIC and outside of greater Melbourne. Not all areas of VIC are serviced. | |
| Transfer - No Service No Attendance | $360 |
| Additional charge for transfer outside of business hours (inc. public holidays) | $250 |
| Mortuary Care | |
| Following initial transfer, the deceased is accommodated in our mortuary while the funeral service or cremation is arranged including the collection of various medical and legal permits and certificates. | |
| Before transfer to the service / cremation, the deceased is prepared which can include dressing in clothes provided. | |
| Note that (unless agreed otherwise), where payment has not been made in full prior to our scheduled cremation date and the deceased is otherwise ready to be cremated, you will incur additional holding costs at $88 per additional day until the outstanding amounts have been paid. Alternatively, where we are awaiting the return of paperwork from the applicant beyond 3 days of storage, you will incur an additional holding cost at $88 per additional day. | |
| Accommodation of deceased in mortuary - No Service No Attendance | $50 |
| Care and preparation of deceased - No Service No Attendance | $50 |
| Coffins | |
|
Our least expensive coffin is a cardboard coffin. Additional fees will be charged for the oversized version of the coffin (or closest alternative). | |
| We offer a range of coffins between $135 and $1,100 | From $135 |
| Optional Items | Cost |
| Dressing (clothing to be delivered to our mortuary) - No Service No Attendance | $400 |
| Return of ashes in a cremation urn (via registered post across Australia). Alternatively, ashes may be collected from the crematorium following prior authorisation and via appointment | $50 |
| Disbursements | Cost |
|
Crematorium fees Crematorium fees vary across different facilities. $645 represents our lowest cost option: Geelong Memorial Park Crematorium (Geelong Cemeteries Trust) | From $645 |
| Death certificate (supplied by Births, Deaths and Marriages) | $55 |
|
Cremation certificate Fees can vary based on specific doctor’s rates - the amount listed is an estimate only. | Estimated at $95 |
| Funeral Packages (Least Expensive Packages Offered) | Cost |
| Direct Cremation (No Service, No Attendance) | $1,999 |
| This package includes a cardboard coffin and does not include a funeral service. | |
| Package also includes transport from the location of death or other location (both) within greater Melbourne; care and preparation of the body prior to cremation; collection of all medical and government documentation; transportation to the crematorium; return of ashes in a cremation urn via registered post across Australia and lodgement of a death certificate application. | |
Other Disclosures (VIC)
-
We use external suppliers for mortuary services:
- All Areas Funeral Transfers (Practical Funeral Solutions Pty Ltd)
-
We use external suppliers for cremation services:
- Geelong Memorial Park Crematorium (Geelong Cemeteries Trust)
- Altona Memorial Park (Greater Metropolitan Cemeteries Trust)
- Lilydale Memorial Park (Greater Metropolitan Cemeteries Trust)
- Springvale Botanical Cemetery (Southern Metropolitan Cemeteries Trust)
- Bunurong Memorial Park (Southern Metropolitan Cemeteries Trust)
- Fawkner Memorial Park (Greater Metropolitan Cemeteries Trust)
Pricing Disclosures (QLD)
The following list outlines the services we offer at Budget Cremation and the corresponding price where collection of the deceased is in QLD. All listed costs are inclusive of GST where applicable.
| Required Items | Cost |
|---|---|
| Arrangement / Professional Fee | |
| The professional fee covers the management of the funeral or cremation, including all administrative and legal requirements and guidance through the arrangement. Additional charges apply if an external venue is hired. | |
|
No Service No Attendance (Direct Cremation)
Budget Cremations offers a discounted Arrangement / Professional Fee compared to the equivalent offering from Willed Funerals as Budget Cremations requires customers to complete the required paperwork electronically and with limited assistance from the funeral arranger. | $345 |
| Transportation | |
| Transport of the body from place of death or other location to mortuary and additionally, to service, cemetery or crematorium (both trips in a specialised transfer vehicle). | |
| Charges based on place of death or collection area being located in greater Brisbane and the Gold Coast region. Additional transportation fees may apply where the place of death or collection area is in QLD and outside of greater Brisbane and the Gold Coast. Not all areas of QLD are serviced. | |
| Transfer - No Service No Attendance | $360 |
| Additional charge for transfer outside of business hours (inc. public holidays) | $250 |
| Mortuary Care | |
| Following initial transfer, the deceased is accommodated in our mortuary while the funeral service or cremation is arranged including the collection of various medical and legal permits and certificates. | |
| Before transfer to the service / cremation, the deceased is prepared which can include dressing in clothes provided. | |
| Note that (unless agreed otherwise), where payment has not been made in full prior to our scheduled cremation date and the deceased is otherwise ready to be cremated, you will incur additional holding costs at $88 per additional day until the outstanding amounts have been paid. Alternatively, where we are awaiting the return of paperwork from the applicant beyond 3 days of storage, you will incur an additional holding cost at $88 per additional day. | |
| Accommodation of deceased in mortuary - No Service No Attendance | $50 |
| Care and preparation of deceased - No Service No Attendance | $50 |
| Coffins | |
|
Our least expensive coffin is a cardboard coffin. Additional fees will be charged for the oversized version of the coffin (or closest alternative) | |
| We offer a range of coffins between $135 and $1,100 | From $135 |
| Optional Items | Cost |
| Dressing (clothing to be delivered to our mortuary) - No Service No Attendance | $400 |
|
Return of ashes in a cremation urn (via registered post across
Australia).
Alternatively, ashes may be collected from the crematorium following prior authorisation and via appointment. | $50 |
| Disbursements | Cost |
|
Crematorium fees Crematorium fees vary across different facilities. $645 represents our lowest cost option: Eco Memorial Park, Stapylton, QLD | From $645 |
| Death certificate (supplied by Births, Deaths and Marriages) | $55 |
|
Cremation certificate Fees can vary based on specific doctor’s rates - the amount listed is an estimate only. | Estimated at $105 |
| Funeral Packages (Least Expensive Packages Offered) | Cost |
| Direct Cremation (No Service, No Attendance) | $1,795 |
| This package includes a cardboard coffin and does not include a funeral service. | |
| Package also includes transport from the location of death or other location (both) within greater Brisbane and the Gold Coast; care and preparation of the body prior to cremation; collection of all medical and government documentation; transportation to the crematorium; return of ashes in a cremation urn via registered post across Australia and lodgement of a death certificate application. | |
Other Disclosures (QLD)
-
We use external suppliers for mortuary services:
- DCD Transfer Service (Slacks Creek)
- Eco Transfer Team (Stapylton)
-
We use external suppliers for cremation services:
- Eco Memorial Park Crematorium (Stapylton)
- Mount Gravatt Cemetery and Crematorium (Brisbane City Council)
- Coastal Crematorium (Caloundra West)
Pricing Disclosures (SA)
The following list outlines the services we offer at Budget Cremation and the corresponding price where collection of the deceased is in SA. All listed costs are inclusive of GST where applicable.
| Required Items | Cost |
|---|---|
| Arrangement / Professional Fee | |
| The professional fee covers the management of the funeral or cremation, including all administrative and legal requirements and guidance through the arrangement. | |
|
No Service No Attendance (Direct Cremation)
Budget Cremations offers a discounted Arrangement / Professional Fee compared to the equivalent offering from Willed Funerals as Budget Cremations requires customers to complete the required paperwork electronically and with limited assistance from the funeral arranger. | $593 |
| Transportation | |
| Transport of the body from place of death or other location to mortuary and additionally, to service, cemetery or crematorium (both trips in a specialised transfer vehicle). | |
| Charges based on place of death or collection area being located in greater Adelaide. Additional transportation fees may apply where the place of death or collection area is in SA and outside greater Adelaide. Not all areas of SA are serviced. | |
| Transfer - No Service No Attendance | $360 |
| Additional charge for transfer outside of business hours (inc. public holidays) | $250 |
| Mortuary Care | |
| Following initial transfer, the deceased is accommodated in our mortuary while the cremation is arranged including the collection of various medical and legal permits and certificates. | |
| Before transfer to the cremation, the deceased is prepared which can include dressing in clothes provided. | |
| Note that (unless agreed otherwise), where payment has not been made in full prior to our scheduled cremation date and the deceased is otherwise ready to be cremated, you will incur additional holding costs at $88 per additional day until the outstanding amounts have been paid. Alternatively, where we are awaiting the return of paperwork from the applicant beyond 3 days of storage, you will incur an additional holding cost at $88 per additional day. | |
| Accommodation of deceased in mortuary - No Service No Attendance | $50 |
| Care and preparation of deceased - No Service No Attendance | $50 |
| Coffins | |
|
Our least expensive coffin is a cardboard coffin. Additional fees will be charged for the oversized version of the coffin (or closest alternative) | |
| We offer a range of coffins between $135 and $1,100 | From $135 |
| Optional Items | Cost |
| Dressing (clothing to be delivered to our mortuary) - No Service No Attendance | $400 |
| Return of ashes in a cremation urn (via registered post across Australia). Alternatively, ashes may be collected from the crematorium following prior authorisation and via appointment | $50 |
| Disbursements | Cost |
| Crematorium fees | $400 |
| Death certificate (supplied by Births, Deaths and Marriages) | $60 |
|
Cremation certificate Fees can vary based on specific doctor’s rates - the amount listed is an estimate only. | Estimated at $220 |
| Funeral Packages (Least Expensive Packages Offered) | Cost |
| Direct Cremation (No Service, No Attendance) | $1,750 |
| This package includes a cardboard coffin and does not include a funeral service. | |
| Package also includes transport from the location of death or other location (both) within greater Adelaide; care and preparation of the body prior to cremation; collection of all medical and government documentation; transportation to the crematorium; return of ashes in a cremation urn via registered post across Australia and lodgement of a death certificate application. | |
Other Disclosures (SA)
-
We use external suppliers for mortuary services:
- Tri-Transfers (Edwardstown)
-
We use external suppliers for cremation services:
- Northern Region Crematorium (Gawler)
Other Terms & Conditions (all locations)
- Cremation to occur at a crematorium and time chosen by Budget Cremation and is subject to availability.
- An oversize version of the coffin is available for an additional fee.
- After-hours transfer of deceased (5pm-8am) will incur additional charges (unless waived on the package contracted)
- Full payment is required at the time of arrangement.
- All prices include GST.
Complaints Procedure
Budget Cremation has a complaints handling procedure.
Whilst it is hoped that any concerns can be addressed by the Funeral Arranger assisting you with the funeral arrangements, if this is not possible, the following procedures should be followed.
How to make a complaint:
If you have any concerns with the level of service and care we have provided, you may convey them to our Managing Director via any of the following means:
In person:
By appointment at a mutually convenient time and place;
By telephone:
By phoning 1300 952 833 during normal business hours;
In writing:
By outlining your concerns in a letter or email to hello@budgetcremation.com.au. To ensure a prompt response, please include your contact details.
Contact details
Director
Budget Cremation
121 Gardenvale Road, Gardenvale, VIC, 3165
Phone: 1300 952 833
Email: hello@budgetcremation.com.au
Acknowledgement & Investigation
Your complaint will be promptly acknowledged in writing and/or by telephone.
We will generally need some time to investigate the complaint. The amount of time needed will depend on the number and the availability of people involved, and the complexity, seriousness and/or urgency of the complaint. We may need to communicate with you during the investigation process to clarify aspects of the complaint
Response and Communication
We will provide you with a response to the complaint as soon as possible after completing an appropriate investigation.
Whilst we will generally respond to you in writing, sometimes a verbal response is more practical and/or appropriate.
Resolution
If you are satisfied with our response, we will confirm and carry out the understanding reached.